ICICI Bank penalised for misplacing property files

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Visakhapatnam: District Consumers’ Discussion board-1 directed the ICICI Financial institution management to pay Rs 1 lakh reimbursement for the mental suffering suffered and Rs 2,500 in the direction of felony fees to the petitioner for misplacing the property authentic files.

It, in addition, asked for the difficulty a public note in a largest circulated each day concerning misplacement of the unique documents of the petitioner and to hand over the certified copies to the petitioner after acquiring from the sub-registrar workplace alongside ‘non-traceable certificate’ in a months time.

As according to the records of the case, Chintada Jaya Lakshmi, wife of Kanaka Rao of Kothapet Water Tank vicinity, Vizianagaram, had availed a domestic mortgage via executing essential files with the ICICI Bank, Dwarakanagar, in the town on June 27, 1997. Since the patron Jaya Lakshmi desired to pre-near the loan amount, she remitted Rs 2, seventy-four,671 closer to complete and very last settlement following the information issued by means of the Bank on April 29, 2011, and demanded to go back to the unique documents hypothecated.

The department officials told her that the files could be delivered quickly after the receiving it from the pinnacle office. The petitioner meanwhile obtained a letter from Mumbai on Might also 5, 2011 asking her to approach Dwaranakanagar department and collect the files in which she became given simplest NOC and now not the documents. After paying repeated visits to the department, the vexed consumer issued a criminal note on July 26, 2016, annoying the files. Later, she filed a criticism with the Discussion board-1 seeking the return of files and repayment.

The counter filed by using the department supervisor, which was additionally adopted by way of the Financial institution CMD, said that the files deposited via the loanees might be sent to the registered office for safe custody and could be back quickly after compensation of the loan. within the technique, lacking documents is a very uncommon prevalence and the identical was defined to the consumer. It said that it will achieve licensed copies of the sale deed from the sub-registrar office.

Each the events filed evidence affidavits and written judgments.After perusing the complete case file, Discussion board-1 president C V Surya Bhaskara and member K V R Maheshwari determined if the petitioner needs to remove the belongings, any prospective purchaser will entertain original identify deed only and misplacement of identifying files is not anything, however, deficiency in service and negligent mindset of the Bank.

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